Delivery & Refund Policy

At Xoroclick, we strive to provide the best possible digital marketing services tailored to the unique needs of each client. We believe in transparent communication, efficient service delivery, and a results-driven approach. This Delivery and Refund Policy outlines the terms under which our services are provided and how refunds are handled.

Service Delivery

Project Start & Completion:

• Services begin once a written agreement or contract is signed and the initial payment or deposit is received.
• All services — including but not limited to campaign management, SEO, social media marketing, and consulting — are delivered as per the agreed timeline and scope.
• Any changes to the project scope must be approved in writing and may incur additional charges.

Ad Account Management & Campaigns:

• Xoroclick manages your ad accounts using industry best practices, but we do not guarantee ad performance or prevent account suspensions or platform-related issues beyond our control.

No Guarantee of Results:

• We aim to meet objectives such as ROAS (Return on Ad Spend) or ROI (Return on Investment), but do not guarantee specific results.
• Performance depends on market conditions, competition, and other external factors outside our control.

Refund Policy

No Refunds for Rendered Services:

• Once services are delivered — including setup, management, content creation, or consultation — no refunds will be issued.
• This applies even if performance does not meet projected ROAS or ROI, as many external factors influence marketing outcomes.

No Refunds for Non-Guaranteed Results:

• We do not refund based on dissatisfaction with results or failure to meet marketing targets.
• As performance fluctuates due to market dynamics, Xoroclick does not guarantee profitability or success.

Ad Account Issues:

• Xoroclick is not responsible for suspensions, policy violations, or platform restrictions (e.g., Google, Facebook, TikTok).
• We ensure compliance to the best of our ability, but no refunds will be granted for issues beyond our control.

Cancellation of Services:

• If a client cancels the contract before service completion, a pro-rated refund may be considered, provided no campaigns have been executed.
• Once services are delivered, no refunds will be provided.

Client Responsibilities

• Clients must provide accurate, complete, and timely information for successful campaign execution.
• Negative experiences with third-party platforms (e.g., ad networks) do not qualify for refunds or cancellation without payment for work already performed.

Contact Us

If you have any questions or concerns about this Delivery & Refund Policy, please contact our support team at info@xoroclick.com.